According to the Gartner Group, 80 to 90 percent of typical enterprise knowledge is scattered around in e-mails or in Word, Excel or other MS Office documents, project plans, multimedia files and so on, with no central structure to this information base. What enterprises need is a central collaboration platform stretching across the enterprise. This enables the entire company to work as a team by gathering up all the unstructured knowledge and process-specific information for all of the employees of the company to benefit from. The challenge is to capture all the day-to-day interaction and release its value to the entire organisation.